Madinah airport meet and greet
Madinah fast track , Umrah airport assistance Madinah
Arrivals Assistance
Meet and Greet A2Z
✨Representative welcomes the guest at the arrival gate.
✨Fast-Track at the immigration counter {Passport Control} and customs.
✨Concierge assists with the checked-in bags.
✨Escort to the arrival hall and handover the guest to the receiver.
€ 100.24 Per Guest
€ 50.12 Per Child
Transit and Connection Support
Meet and Greet A2Z
✨Representative welcomes the guest at the arrival gate.
✨Escort through security check point.
✨Access to the lounge (up to 3 hrs).
✨Escort to the boarding departure gate.
€ 115.16 Per Guest
€ 57.58 Per Child
Lounge Access
✨Opening 24 hours.
✨Lounge access up to 3 hrs.
✨Light meals, snacks, refreshments, hot food selection and beverages.
✨Complimentary Wi-Fi and charging points.
€ 45.46 Per Guest
Departure Assistance
Meet and Greet A2Z
✨Representative welcomes the guest at the terminal entrance.
✨Fast-Track at the check-in counter and concierge assists with the checked-in bags.
✨Escort through priority immigration counter {Passport Control} and security check point.
✨Access to the lounge (up to 3 hrs).
✨Escort to the boarding departure gate.
€ 115.16 Per Guest
€ 57.58 Per Child
Lounge Access
✨Opening 24 hours.
✨Lounge access up to 3 hrs.
✨Light meals, snacks, refreshments, hot food selection and beverages.
✨Complimentary Wi-Fi and charging points.
€ 45.46 Per Guest
Madinah Airport Meet and Greet
Fast Track and Pilgrim Assistance (MED)
For most people who land at Prince Mohammad Bin Abdulaziz International Airport, the airport is not really the destination. The destination is a few kilometres away, at the Prophet’s Mosque, and the whole reason for the trip is waiting on the other side of arrivals. That changes what you want from the airport. You do not want an experience or a tour. You want to clear the formalities calmly, keep your family together, and get on the road to your hotel without losing an hour you had set aside for rest or prayer. That is exactly the job A2Z Airport Assist does at MED.
A representative meets you by name, takes you into the fast-track lane at passport control, helps with the bags, and walks you out to your transfer. If you are arriving tired after a long flight, travelling with elderly parents, or making your first visit for Umrah, that single point of contact is the difference between a smooth first hour in Madinah and a stressful one. Prices for every service are listed further down this page, taken straight from our current rate sheet, so you can plan the cost before you book.
Arriving in Madinah for Umrah or Ziyarah
Madinah receives a very particular kind of traveller. A large share of arrivals are pilgrims, many of them coming for Umrah and many more visiting the Prophet’s Mosque as part of a longer trip that also takes in Makkah. People often travel in extended family groups, with grandparents and young children in the same party, and frequently with more luggage than a typical holiday because the stay is longer and the occasion matters.
All of that shapes the arrivals hall. When two or three wide-body flights land close together, especially in the evening, passport control fills quickly and the wait can stretch. For a fit solo traveller that is an inconvenience. For a family with an elderly parent who has been sitting for eight hours, it is the part of the journey that wears everyone down. Our service is built around that reality. The representative is not there to rush you; the representative is there to remove the queue, carry the load, and keep the group moving as one so that nobody is left standing.
Services and Prices at Madinah Airport (MED)
Everything below is priced per guest, in euros, from our live rate sheet. Children are charged at the reduced rate shown. The meet and greet covers the whole passage through the terminal in your direction of travel; the lounge can be added on its own if all you want is a comfortable wait before a flight.
| Service | When you use it | From (per adult) | Child |
|---|---|---|---|
| Meet and Greet A2Z, Arrival | Landing in Madinah | €100.24 | €50.12 |
| Meet and Greet A2Z, Departure | Flying out of Madinah | €115.16 | €57.58 |
| Meet and Greet A2Z, Transit | Connecting through MED | €115.16 | €57.58 |
| Lounge Access | Any direction, add-on | €45.46 per guest | €45.46 |
Guests aged two and above are counted as passengers for the meet and greet, with the child rate applying between two and eleven years. If your group size or ages sit outside the usual bands, send us the details and we will confirm the exact total before you pay.
Built Around Pilgrims, Families and Elders
The traveller profile at Madinah is why this service matters more here than at a typical city airport. A few situations come up again and again, and we plan for each one.
Elderly parents are the most common. Many families bring a mother or father who has waited years to make the journey, and the airport is the first physical test after the flight. We keep the pace slow, arrange a wheelchair when you ask at the time of booking, and make sure the walk through the terminal never becomes a strain. Large family groups are the second. Instead of the party splitting across separate passport lines and regrouping on the far side, one representative keeps everyone together from the aircraft to the arrivals hall. First-time visitors are the third. If you have never landed in Saudi Arabia before and do not read Arabic, having a host who speaks both Arabic and English beside you removes the uncertainty at every counter.
Women travelling without a male relative, groups organised by an Umrah operator, and travellers who simply want a calm start to a spiritual trip all fit the same service. Tell us the shape of your group when you book and we will match the right number of staff to it.
When Madinah Airport Is Busiest
The rhythm of MED does not follow a holiday calendar. It follows the pilgrimage calendar, and that is worth understanding before you fly.
Ramadan is the single busiest stretch, as the number of visitors coming for Umrah rises sharply and the last ten nights bring a peak. The Hajj season creates its own heavy window, and school holidays across the Gulf add further waves through the year.
Evenings tend to be fuller than mornings, because many flights from the Gulf, Egypt, Turkey and South and Southeast Asia are timed to land after dark. If your travel dates fall inside any of these periods, booking assistance early is not a luxury; it is the thing that keeps a busy arrival from eating into your rest before the first visit to the mosque.
Even outside the peaks, a guided passage still earns its place. An unfamiliar airport in a language you may not read is worth smoothing at any time of year, and the price is the same whether the hall is quiet or full.
From the Airport to the Prophet's Mosque
One of the reasons the airport hour carries such weight in Madinah is what comes straight after it. The Prophet’s Mosque sits only a short drive from the terminal, usually well under half an hour depending on where your hotel stands in the central area around the Haram. Most visitors want to reach the hotel, rest, and be ready for the first visit to the mosque without a long, tiring detour through queues and luggage halls first.
arrive, the representative does not simply drop you at the exit and leave; you are walked out to your driver or your family so the transfer begins the moment you clear the terminal. If you have not arranged a car, tell us at booking and we will have one waiting, so the drive to the central Haram district is settled before you land. For pilgrims who have travelled a long way, arriving at the hotel with energy left for prayer, rather than worn out by the airport, is the whole point.
The same logic runs in reverse on the way home. A calm, guided departure means your last hours in Madinah are spent resting in the lounge, not standing in a check-in line, so you leave the city the way you arrived in it: unhurried.
Madinah Meet and Greet: Questions Pilgrims Ask
Yes, and that is when it matters most. The fast-track lane at passport control is a separate, quicker line, and your representative takes you straight into it. During Ramadan and the Hajj window, when the main hall is at its fullest, the gap between the fast lane and the ordinary queue is at its widest.
We can, and it is one of the most frequent requests we handle at Madinah. Tell us at the time of booking so the wheelchair is ready at the aircraft, and we will set the pace to suit the person rather than the terminal.
You book one meet and greet per guest, counted from two years and above, and a single representative keeps the whole group together. The pricing table above shows the per-guest rate, and we confirm the full total for your party before you pay, so there are no surprises.
Yes. We regularly meet operator groups arriving on the same flight and move them through as one unit. Send us the group size and the flight, and we will assign enough staff to keep everyone together from the gate to the coach or the arrivals hall.
It does. The departure meet and greet includes lounge access for up to three hours before your flight, so you rest after security rather than standing in the main hall. You can also book the lounge on its own for a guest of any age from two years, at the rate shown above.
We follow your flight in real time. If the arrival time moves, your representative moves with it, so you are met whenever you actually land at no extra effort on your side.
Begin Your Visit to Madinah With Peace of Mind
The airport should be the calmest part of your journey to the Prophet’s Mosque, not the queue that tires everyone before it begins. Book your Madinah meet and greet ahead of time and let a local host handle the passport lane, the bags and the walk to your car.
