Abu Dhabi Airport Assistance at Zayed International Airport
(AUH) | Arrivals, Departures & Transit
AUH Arrivals – Meet & Greet & Fast Track Services
Meet and Greet Standard
✨Representative welcomes the guest at the arrival gate.
✨Fast-Track at the immigration counter {Passport Control} and customs.
✨Concierge assists with the checked-in bags.
✨Escort to the arrival hall and handover the guest to the receiver.
$ 101.27 Per Guest
$ 50.60 Per Child
Meet and Greet A2Z
✨Representative welcomes the guest at the arrival gate.
✨Fast-Track at the immigration counter {Passport Control} and customs.
✨Concierge assists with the checked-in bags.
✨Escort to the lounge for up to 3hrs.
✨Escort to the arrival hall and handover the guest to the receiver.
$ 131.52 Per Guest
$ 65.76 Per Child
VIP Terminal - Diamond Lounge
✨Representative welcomes the guest at the arrival gate.
✨Chauffeur in a luxury and comfort limousine drives the guest to Diamond Lounge {VIP Terminal}.
✨Relax and enjoy the Emirati hospitality in a private and stylish lounge {Al carte menu and wide variety of hot and cold beverage}.
✨Representative completes the arrival immigration {Passport Control} process.
✨Concierge collects the checked-in luggage.
✨Representative escorts the guest to the exit door and bid farewell.
$ 532.65 Per Guest
$ 399.81 Add. Guest
$ 88.91 Per Child
A2Z Transportation Service
✨Latest-model fleet (2025/2026): luxury sedans, SUVs, and vans, impeccably maintained.
✨Professional, uniformed chauffeurs: trained in VIP protocol and safety standards.
✨Multilingual drivers: English, Arabic, and additional languages on request.
✨Complimentary : water bottles, tissues, and wipes in every vehicle.
✨24/7 operations desk, live dispatch, and route optimization.
✨Family-friendly options: child seats and boosters available on request.
Lexus or Tesla
Mercedes V Class
Mercedes S Class or BMW 7
AUH Transit – Lounge Access, Hotel Stays & Connection Escorts
Meet and Greet Standard
✨Representative welcomes the guest at the arrival gate.
✨Concierge assists with the carry-on bags.
✨Escort through security check point.
✨Escort to the priority boarding departure gate.
$ 137.78 Per Guest
$ 68.89 Per Child
Meet and Greet A2Z
✨Representative welcomes the guest at the arrival gate.
✨Concierge assists with the carry-on bags.
✨Escort through security check point.
✨Escort to the lounge (up to 3hrs).
✨Escort to the priority boarding departure gate.
$ 175.36 Per Guest
$ 175.36 Add. Guest
$ 87.68 Per Child
Lounge Access
✨Lounge access up to 3hrs.
✨Light meals, snacks, refreshments and hot food selection.
✨Non-alcoholic and Alcoholic beverages.
✨Complimentary Wi-Fi and charging points.
$ 65.76 Per Guest
$ 32.88 Per Child
Hotel Stay
✨24/7 front desk and guest assistance.
✨Complimentary high-speed Wi-Fi.
✨Housekeeping services.
✨Comfortable, soundproofed guest rooms.
$ 99.39 Room: 6 hrs
$ 207.35 Room: 12 hrs
$ 272.43 Room: 24 hrs
AUH Departures – Priority Check-In & Gate Escort
Meet and Greet Standard
✨Representative with concierge welcomes the guest at the terminal entrance.
✨Fast-Track at the check-in counter and concierge assists with the checked-in bags.
✨Escort through priority immigration counter {Passport Control} and security check point.
✨Escort to the priority boarding departure gate.
$ 101.27 Per Guest
$ 50.60 Per Child
Meet and Greet A2Z
✨Representative with concierge welcomes the guest at the terminal entrance.
✨Fast-Track at the check-in counter and concierge assists with the checked-in bags.
✨Escort through priority immigration counter {Passport Control} and security check point.
✨Concierge assists with the carry-on bags.
✨Escort to the lounge (up to 3hrs).
✨Escort to the priority boarding departure gate.
$ 130.27 Per Guest
$ 65.13 Per Child
VIP Terminal - Diamond Lounge
✨ Representative with concierge welcomes the guest at Diamond Lounge {VIP Terminal} entrance.
✨
Relax and enjoy the Emirati hospitality in a private and stylish lounge {Al carte menu, wide variety of hot and cold beverage}.
✨
Representative completes all the formalities: check-in/immigration {Passport Control}.
✨
Concierge drops the luggage to the designated terminal area.
✨
Close to flight boarding time, representative escorts the guest to a luxury limousine.
✨
Chauffeur in a luxury and comfort limousine drives either to the aircraft or designated departure gate for boarding.
$ 532.65 Per Guest
$ 399.81 Add. Guest
$ 88.91 Per Child
A2Z Transportation Service
✨ Latest-model fleet (2025/2026): luxury sedans, SUVs, and vans, impeccably maintained.
✨
Professional, uniformed chauffeurs: trained in VIP protocol and safety standards.
✨
Multilingual drivers: English, Arabic, and additional languages on request.
✨
Complimentary : water bottles, tissues, and wipes in every vehicle.
✨
24/7 operations desk, live dispatch, and route optimization.
✨
Family-friendly options: child seats and boosters available on request
Lexus or Tesla
Mercedes V Class
Mercedes S Class or BMW 7
Traveling Through Abu Dhabi? Here's What Most Passengers Get Wrong
Skip the queues and arrive — or depart — in complete comfort.
Zayed International Airport — Abu Dhabi’s newly expanded gateway and home base of Etihad Airways — is no longer the quiet alternative to Dubai. With a state-of-the-art terminal handling tens of millions of passengers annually and rapid growth in both international routes and transit traffic, AUH is now one of the most dynamic airports in the Arabian Gulf.
And yet, most travelers arrive unprepared.
Immigration queues at peak hours, unfamiliar terminal layouts, tight layover windows, and the challenge of navigating a brand-new airport facility catch thousands of passengers off guard every single day. Our airport assistance service at Zayed International Airport (AUH) exists specifically to close that gap — with on-ground representatives who know every checkpoint, counter, and corridor, so your journey runs exactly as planned.
From the moment your flight lands to the second you step outside — or from your hotel lobby to your boarding gate — we handle every step. Arrivals, departures, transit connections, lounge access, hotel stays during layovers, and luxury transfers are all covered under one booking platform, in one place.
Thousands of Travelers Book Abu Dhabi Airport Assistance Every Month — Here's Why
Airport assistance at Abu Dhabi International isn’t reserved for diplomats or first-class passengers. The majority of our bookings come from everyday travelers with very practical needs:
- Families with young children who can’t afford to spend 90 minutes in an immigration line after an overnight flight — our concierge meets them at the gate, handles the paperwork flow, and gets the whole family moving without the chaos.
- Business travelers on tight schedules connecting through AUH between European and Asian routes — a missed connection at Zayed International can mean a full day lost. Our transit escort service keeps you on track, lounge-rested, and at your gate on time.
- First-time visitors to Abu Dhabi unfamiliar with the terminal layout, UAE entry requirements, or local customs — having a dedicated, multilingual representative from the moment you land removes every point of uncertainty.
- Elderly passengers and travelers with medical needs who find large international airports physically and logistically demanding — our team moves at your pace, handles every bag, and ensures you’re never left navigating alone.
- Passengers with long layovers who want more than a plastic chair — our transit packages include lounge access up to 3 hours and on-site hotel rooms for layovers of 6, 12, or 24 hours, turning dead time into genuine rest.
Whatever brings you through Abu Dhabi, there’s a package built for your exact situation — and a real person already assigned to your flight.
How Airport Assistance at AUH Actually Works — Step by Step
Many travelers have never booked an airport concierge service before and aren’t sure what to expect. Here’s exactly what happens from the moment you confirm your reservation:
- Step 1 — You Book Online Select your service type (arrival, departure, or transit), enter your flight details, passenger count, and any special requirements. Confirmation is immediate.
- Step 2 — We Monitor Your Flight Our operations desk tracks your flight in real time. If your arrival is delayed or your gate changes, your representative is automatically updated — no action needed from you.
- Step 3 — Your Representative Is in Position For arrivals, your representative is at the gate or designated meeting point before your aircraft doors open. For departures, they meet you at the terminal entrance at your scheduled time.
- Step 4 — You Move Through the Airport Without Stopping Fast-track check-in, priority immigration, customs clearance, security checkpoints — your representative knows the priority lanes and has the access to use them on your behalf.
- Step 5 — You Reach Your Destination Without the Wait Whether that’s the arrivals hall, your hotel, the lounge, or your boarding gate — you get there faster, calmer, and without carrying a single bag alone.
The entire process is designed around one outcome: your time is not wasted at Zayed International Airport.
Common Questions About Airport Services at Zayed International Airport (AUH)
Yes. Abu Dhabi International Airport was officially renamed Zayed International Airport (AUH) following the opening of its landmark new terminal. It serves as the primary international airport for Abu Dhabi and is the main hub for Etihad Airways. All our assistance services operate across the new and existing terminal facilities.
Yes — this is one of our most-requested services for transit passengers. We offer on-airport hotel rooms available in 6-hour, 12-hour, and 24-hour blocks, starting from AED 365.56. This is ideal for passengers on long overnight layovers who need proper sleep before continuing their journey.
Our concierge team and chauffeurs are fluent in English and Arabic, with additional languages available on request. This is particularly useful for non-English-speaking passengers arriving from Europe, Asia, or Africa who need clear, reliable communication throughout the airport process.
Yes — child pricing is available across all our AUH service tiers. Standard Meet & Greet for children starts from AED 186.11 per child, and the Diamond Lounge VIP terminal service is available at AED 327.01 per child.
Our A2Z Transportation Service operates a 2025/2026 model fleet including Lexus, Tesla, Mercedes V-Class, Mercedes S-Class, and BMW 7 Series. All vehicles are chauffeur-driven by uniformed drivers trained in VIP protocol, with complimentary water, tissues, and child seats available on request.
Our representative will coordinate your arrival time based on your specific flight and airline check-in requirements. Generally, we recommend arriving at least 3 hours before international departure — your representative will ensure all check-in, immigration, and security steps are completed with time to spare, including lounge access if included in your package.
Lounge access is included in the A2Z packages for arrival, transit, and departure (up to 3 hours). It is also available as a standalone purchase from AED 241.87 per guest for passengers who only need lounge access without full concierge escort.
Book Your AUH Airport Assistance Before Your Next Flight
Availability at Zayed International Airport is subject to representative scheduling and flight volume — particularly during Etihad Airways peak seasons, UAE national holidays, and major Abu Dhabi events including Formula 1, ADIPEC, and IDEX. Securing your booking in advance guarantees your representative is confirmed, your vehicle is reserved, and your airport journey is already planned before you even pack your bags.
Whether you’re landing in Abu Dhabi for the first time, catching a connection to Asia or Europe, or departing after a business trip or family holiday — our team is already on the ground, waiting for your flight number. Reserve your service today and travel through AUH the way it was meant to be experienced.
